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FAQ
Do you organize the installation of the equipment?
Yes, installation is usually easy thanks to our guides and videos. We can also provide direct installation or train your staff if required.
What is the difference between you and other resellers?
We are a VAR (Value Added Reseller), which means we provide added value by offering integration, direct technical support and comprehensive training, beyond simply reselling the solution.
What services do you offer in addition to selling equipment?
We offer onboarding, technical support, driver and company compliance, as well as IT services to integrate the solution with other systems, develop custom add-ins or create applications.
Could the installation void my vehicle's warranty?
No, installation via the OBD port does not void the warranty, as a law prevents manufacturers from invalidating it for this type of connection.
How does billing work?
We first invoice for the necessary equipment, then a monthly invoice is made by direct debit.
Is it easy to install?
Yes, it is designed to be simple with guides and videos, and we offer support if needed.
Do you offer training for using the product?
Absolutely, we offer initial training during onboarding and periodic training to improve skills, as well as personalized reports.
Are you capable of handling everything in the company?
Yes, we can handle data, breaches, reporting and payroll, so you can outsource all data use and application.
Can you bring our company into compliance with heavy vehicle regulations?
Yes, we can conduct a compliance audit to ensure that you meet all obligations.
Do you offer real-time alerts on risky behavior?
Yes, you can customize alerts for drivers and receive notifications in the cab, by email, or via video if a camera is installed.
Is your solution compatible with other software?
Yes, thanks to our open API and Marketplace, our solution integrates easily with other management software.
What measures are you taking to ensure data security?
Geotab data is end-to-end encrypted with AES 256, and Geotab has FIPS 140-2, FedRAMP certifications and is GDPR compliant, thus ensuring maximum security and confidentiality.
Contact us
Whether you have questions, need technical support, or want to explore our solutions for your fleet, our team is ready to help.
Email: contact@iotab.ca
Telephone: 888-257-6731
